Refund policy

Return and Refund Policy

At Cisest, we want you to love every item you order. We understand that sometimes a product may not be quite right, so eligible products may be returned or exchanged in accordance with the terms below.

Please review this Return and Refund Policy before submitting or mailing a return.

Return Window

Cisest accepts eligible returns within 30 days of the confirmed delivery date.

The 30-day return period begins on the date the shipping carrier marks the order as delivered.

We accept returns for both:

• Defective products.

• Non-defective products.

Returns requested or mailed after the 30-day return period may be refused unless otherwise required by applicable law.

Product Condition

Cisest accepts returns of new products only.

To qualify for a return, an item must:

• Be unworn.

• Be unused.

• Be unwashed.

• Be unaltered.

• Be undamaged.

• Remain in its original condition.

• Have all original tags attached.

• Include original packaging where applicable.

• Include all accessories and components originally supplied with the product.

• Have all applicable hygiene seals or protective stickers intact.

• Be free from makeup, deodorant, perfume, fake tan, stains, odors, smoke, hair, pet hair, or other signs of wear or use.

• Be accompanied by valid proof of purchase from Cisest.

• Be returned within the applicable 30-day return period.

All returned products are subject to inspection.

Products that do not satisfy these requirements may be refused.

Trying On Products

Customers may reasonably try on clothing to determine size, fit, and suitability.

When trying on an item, please take care to prevent contact with:

• Makeup.

• Deodorant.

• Perfume.

• Fake tan.

• Body lotion.

• Oils.

• Other substances that may stain, mark, or alter the product.

Products showing signs of wear beyond reasonable fitting may not qualify for return.

Shoes

Eligible footwear must be returned:

• Unworn.

• In its original condition.

• Free from dirt, stains, or scuff marks.

• With no visible sole wear.

• In the original shoe box where supplied.

Shoes should only be tried on indoors on a clean surface.

The original shoe box should not be used as the external mailing package. Please place the shoe box inside suitable protective packaging before returning it.

Swimwear

Eligible swimwear may be returned within the 30-day return period only when:

• It has not been worn.

• It has not been washed.

• It remains in new condition.

• All original tags remain attached.

• The original hygiene sticker or protective liner remains fully intact.

Swimwear with a removed, damaged, or altered hygiene protection may be refused.

Jewelry, Sunglasses, and Hats

Eligible jewelry, sunglasses, and hats may be returned when they remain:

• Unworn.

• Unused.

• Undamaged.

• In new condition.

• With applicable tags and packaging intact.

For hygiene reasons, pierced jewelry may not be eligible for ordinary returns once opened or tried on.

Any product-specific return restriction will be disclosed before purchase where applicable.

Intimates and Hygiene-Sensitive Products

For health and hygiene reasons, certain products cannot normally be returned once opened, worn, or tried on.

These products may include:

• Bodysuits.

• Intimates.

• Bras.

• Camisoles.

• Slips.

• Tights.

• Socks.

• Opened cosmetics.

• Other products clearly identified as non-returnable for hygiene reasons.

This restriction does not apply when a product arrives defective, damaged, incorrect, or where applicable law provides additional rights.

Gift Cards

Gift cards and electronic gift cards are not returnable and cannot normally be redeemed for cash except where required by applicable law.

Full-Price Products

Eligible full-price products may be returned within 30 days of delivery.

When all applicable return requirements are satisfied, customers may request:

• A refund to the original payment method; or

• An exchange, subject to product availability.

Original shipping charges are normally non-refundable for non-defective returns.

Sale Products

Sale products may be returned within the applicable 30-day return period if they otherwise satisfy this policy, unless they were clearly identified before purchase as:

• Final Sale.

• Clearance.

• Non-Returnable.

Approved refunds for discounted products will be based on the amount actually paid for the returned product.

Promotional discounts are not separately refundable.

Final Sale Products

Products clearly identified as Final Sale, Clearance, or Non-Returnable before purchase cannot normally be returned or exchanged.

This restriction does not apply when a product arrives:

• Defective.

• Damaged.

• Incorrect.

• Materially different from the product ordered.

Nothing in this section limits consumer rights that cannot legally be excluded under applicable law.

Exchanges

Cisest accepts exchanges for eligible products within 30 days of delivery.

Exchanges are subject to product availability.

Customers may request an available:

• Alternative size.

• Alternative color.

• Other eligible variation of the same product.

The original product must satisfy all return eligibility and condition requirements.

A replacement product is not guaranteed until the original return has been received, inspected, and approved.

If the requested replacement is unavailable when the return is processed, we may offer another available option or issue a refund to the original payment method.

How to Start a Return or Exchange

Before mailing a return, please contact:

Email: info@cisest.com

Please provide:

• Your full name.

• Order number.

• Email address used for the order.

• Product or products you wish to return.

• Reason for the return.

• Whether you are requesting a refund or exchange.

• Clear photographs if the product is defective, damaged, or incorrect.

After reviewing your request, we will provide the applicable return instructions.

Please do not mail a return until you have received the appropriate return instructions.

Return Method

Returns are accepted by mail.

Returned products must be securely packaged to protect them during transportation.

We strongly recommend using a tracked shipping service.

Please retain:

• Shipping receipt.

• Tracking number.

• Proof of postage.

• Proof of delivery where available.

The returned parcel remains the customer's responsibility until it is successfully delivered to the authorized return location.

Return Shipping Costs

For non-defective returns, including returns because of:

• Change of mind.

• Size.

• Fit.

• Color preference.

• Style preference.

• Accidental ordering.

the customer is responsible for return shipping costs.

Customers are responsible for arranging and paying for their return label or postage unless Cisest specifically confirms otherwise.

Original shipping charges and customer-paid return shipping costs are normally non-refundable for non-defective returns.

No Restocking Fee

Cisest does not charge a restocking fee for eligible returns.

No separate restocking fee will be deducted solely because an eligible product has been returned.

A return may still be refused if it does not satisfy the return window, product-condition, or other eligibility requirements described in this policy.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If you receive a product that is:

• Damaged.

• Defective.

• Incorrect.

• Missing an included component.

• Materially different from the product ordered.

please contact us as soon as possible:

Email: info@cisest.com

Please provide:

• Your order number.

• A description of the issue.

• A clear photograph of the complete product.

• Close-up photographs showing the defect or damage.

• A photograph of the product tag or label where applicable.

• Photographs of the packaging or shipping label where relevant.

Please retain the product and relevant packaging until the issue has been resolved.

Defective Product Assessment

Cisest may review photographs, product information, and other reasonable evidence before approving a defective-product claim.

The following are not normally considered manufacturing defects:

• Normal wear and tear.

• Damage caused by improper use.

• Accidental damage after delivery.

• Improper washing or cleaning.

• Failure to follow product care instructions.

• Damage caused by alterations made after delivery.

Slight color differences caused by lighting, photography, device displays, or monitor settings do not automatically constitute a product defect.

If a product is confirmed to have arrived defective, damaged, or incorrect, we will provide an appropriate solution.

Return Shipping for Defective or Incorrect Products

When Cisest confirms that a product arrived defective, damaged, or incorrect, Cisest will cover reasonable approved return shipping costs.

Depending on the circumstances, we may:

• Provide a prepaid return label.

• Reimburse reasonable approved return postage.

• Send a replacement.

• Arrange an exchange.

• Issue a refund to the original payment method.

Please contact us before purchasing return postage if you intend to request reimbursement.

Return Inspection

All returned products may be inspected after they are received.

Inspection may include checking:

• Product condition.

• Original tags.

• Hygiene stickers or protective seals.

• Original packaging.

• Accessories and components.

• Signs of wear.

• Signs of washing.

• Makeup.

• Deodorant.

• Perfume.

• Fake tan.

• Stains.

• Odors.

• Hair or pet hair.

• Footwear condition.

• Product damage.

• Whether the returned product matches the original order.

Refunds or exchanges will only be approved after the product has been verified as meeting the applicable return requirements.

Refunds

Approved refunds will normally be issued to the original payment method used for the purchase.

Refunds may be available for:

• Eligible non-defective returns.

• Confirmed defective products.

• Damaged products.

• Incorrect products.

• Products that cannot be replaced.

• Orders canceled by Cisest after payment.

• Other circumstances where applicable law requires a refund.

Refund Amount

For an eligible return, the refund will normally equal the amount actually paid for the returned product.

Where applicable, refundable sales tax associated with the returned product will also be included.

Promotional discounts are not separately refundable.

For non-defective returns, original shipping charges are normally excluded from the refund.

Refund Processing Time

After an eligible return has been received, inspected, and approved, Cisest will normally process the refund within:

5 days

We will normally send a notification when the refund has been processed.

After Cisest submits the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

This additional posting period is determined by the applicable financial institution or payment provider and is outside Cisest's control.

Refund Method

Approved refunds are normally returned to the same payment method used for the original purchase.

If the order was paid through a third-party payment provider, the refund may also be subject to that provider's processing procedures.

Cisest cannot control additional bank or payment-provider processing times after a refund has been submitted.

Original Shipping Charges

Original shipping charges are normally non-refundable when a customer returns a non-defective product because of:

• Change of mind.

• Size or fit.

• Color preference.

• Style preference.

• Accidental ordering.

If the entire order is refunded because of a confirmed Cisest error, defective product, damaged product, incorrect product, or another circumstance requiring reimbursement under applicable law, the applicable original standard shipping charge may also be refunded.

Rejected Returns

A return may be refused if:

• It is outside the 30-day return period.

• The product has been worn.

• The product has been washed.

• The product has been used.

• The product has been altered.

• The product was damaged after delivery through customer use.

• Original tags are missing.

• Required hygiene protection has been removed or altered.

• Required original packaging or accessories are missing.

• Footwear shows dirt, marks, or sole wear.

• The product contains makeup, deodorant, perfume, fake tan, stains, odors, hair, pet hair, or other signs of use.

• The product was clearly identified as Final Sale, Clearance, or Non-Returnable.

• The returned product does not match the original order.

• The product otherwise fails to satisfy this policy.

If a return does not satisfy our requirements, we may contact the customer regarding the available options.

The customer may be responsible for shipping costs required to return an ineligible product back to them.

Multiple Orders

If products from multiple orders are being returned, each order should be clearly identified.

Where possible, we recommend returning separate orders in separate parcels unless Cisest provides different instructions.

Combining multiple unrelated orders in a single return parcel may delay processing.

Incorrect Items Sent With a Return

Please carefully check the contents of your return parcel before mailing it.

Cisest is not responsible for personal belongings or products belonging to another retailer that are accidentally included in a return parcel.

If an incorrectly returned item can be identified and located, the customer may be responsible for the cost of having it returned.

Lost Return Parcels

Customers should retain return tracking information until the return has been fully processed.

If a customer selects their own return carrier, the parcel remains the customer's responsibility until it reaches the authorized return location.

If a return parcel is lost in transit, the customer may need to submit a claim directly with the shipping carrier.

Cisest cannot process a refund or exchange for a return that has not been received unless acceptable evidence confirms delivery to the authorized return location.

Order Changes and Cancellations

If you wish to change or cancel an order, please contact us as soon as possible.

Because orders may enter processing shortly after payment, we cannot guarantee that every modification or cancellation request can be completed.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If the order has already shipped, the customer should wait for delivery and follow this Return and Refund Policy if a return is required.

Fair Use and Fraud Prevention

Cisest aims to provide customers with a fair and reasonable return experience.

However, we may review return activity where there is reasonable evidence of fraud, misuse, or abuse.

Examples may include:

• Returning products different from those purchased.

• Returning products after substantial wear or use.

• False defective-product claims.

• False missing-item claims.

• Providing manipulated or misleading photographs or evidence.

• Other fraudulent return activity.

Where there is reasonable evidence of fraud or misuse, Cisest may refuse the applicable return, refund, exchange, or future transaction as permitted by applicable law.

This section does not affect legitimate customer claims or statutory consumer rights.

Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or modify consumer rights that cannot legally be excluded under applicable law.

Where applicable consumer protection law provides rights or remedies that are more favorable than this policy, the applicable legal requirements will prevail.

Contact Us

For questions regarding returns, exchanges, damaged products, defective products, incorrect orders, or refunds, please contact:

Email: info@cisest.com