Payment Terms

Payment Terms

Thank you for shopping with Cisest.

These Payment Terms explain the accepted payment methods, payment authorization, order billing, transaction security, refunds, and other payment-related conditions that apply when purchasing products from our website.

By completing a purchase through https://www.cisest.com, you agree to these Payment Terms and our applicable store policies.

Accepted Payment Methods

Cisest supports eligible payment methods available through our online checkout.

Depending on the customer's location and payment eligibility, these may include:

• Visa

• Mastercard

• American Express

• Discover

• Diners Club

• JCB

• UnionPay

• PayPal

• Shop Pay

• Google Pay

• Shop Pay Installments, when eligible and available

Only payment methods actually displayed at checkout are available for the applicable transaction.

Payment method availability may vary by location, device, billing address, currency, payment provider, and other eligibility requirements.

Payment Currency

Product prices and order totals are displayed in the currency selected or made available through our website.

The final transaction currency and amount will be clearly displayed during checkout before payment is completed.

For transactions involving currency conversion, the customer's bank or payment provider may apply exchange rates or additional transaction fees.

These fees are determined by the applicable financial institution or payment provider.

Payment Authorization

By submitting an order and completing payment, you authorize Cisest and its applicable payment processing providers to charge the final amount displayed at checkout.

Payment authorization may include verification of:

• Payment method validity.

• Available funds or credit.

• Billing information.

• Transaction details.

• Payment security requirements.

• Fraud prevention checks.

Orders may be subject to payment authorization before fulfillment.

If payment authorization is declined or cannot be completed, the order may not be processed.

Order Charges

Before completing payment, customers can review:

• Product prices.

• Product quantities.

• Applicable discounts.

• Shipping charges, if any.

• Applicable taxes.

• Final order total.

• Transaction currency.

Cisest will not charge an additional amount beyond the authorized order total without the customer's consent, except where separately authorized or legally required.

Promotional Discounts

Cisest may offer promotional discounts, seasonal sales, coupon codes, or other promotional offers.

Applicable offers and conditions will be displayed on our website or during checkout.

Discounts may be subject to:

• Promotion eligibility.

• Expiration dates.

• Product restrictions.

• Minimum purchase requirements.

• Other clearly disclosed conditions.

The final eligible discount will be reflected in the checkout total before payment is completed.

Discounts generally cannot be applied retroactively to previously completed purchases unless specifically stated.

Payment Security

Cisest uses supported payment processing services to facilitate online transactions.

Payment information is processed through the applicable payment service providers and is subject to their security controls and privacy practices.

Customers should never send complete credit card numbers, card security codes, payment passwords, or other sensitive payment credentials by email or through ordinary customer support messages.

If suspicious payment activity is identified, please contact us and your payment provider promptly.

Credit and Debit Card Payments

Credit and debit card payments are subject to authorization by the card issuer and payment processor.

A card transaction may be declined because of:

• Insufficient available funds.

• Incorrect card information.

• Billing address mismatch.

• Card expiration.

• Transaction restrictions.

• Security verification.

• Decisions made by the issuing bank.

If your payment is declined, please contact your bank or payment provider for additional information.

PayPal Payments

When PayPal is available during checkout, customers may complete their purchase using an eligible PayPal account.

PayPal transactions are subject to PayPal's own terms, authorization procedures, and account eligibility requirements.

Any approved refund for an order paid through PayPal will normally be processed through the original PayPal transaction.

Shop Pay

Shop Pay may be available as an accelerated checkout option for eligible customers.

Shop Pay allows eligible users to complete purchases using supported payment and contact information.

Its availability and operation are subject to the applicable Shopify and Shop Pay conditions.

Shop Pay Installments

Eligible customers may be offered installment payment options when displayed during checkout.

Installment eligibility, payment schedules, applicable fees, financing terms, and payment obligations are determined by the installment payment provider.

Customers must review and accept the installment terms before completing a financed purchase.

Using installment payments does not change the product's applicable return eligibility or the store's published shipping and refund policies.

Google Pay

Google Pay may be offered to eligible customers using supported devices, browsers, payment accounts, and payment methods.

Transactions are subject to the applicable payment provider's authentication and authorization requirements.

Approved refunds are processed through the original payment transaction.

Order Confirmation

After a successful order submission, customers will normally receive an order confirmation email.

The confirmation may include:

• Order number.

• Purchased items.

• Order total.

• Billing information.

• Shipping information.

• Applicable taxes and discounts.

• Selected shipping method.

Please review your order confirmation carefully.

If you notice an error, contact Customer Support as soon as possible.

Order Processing and Shipping

Cisest normally processes orders within 1–3 business days after successful payment confirmation.

Estimated shipping transit time is 6–9 business days.

The estimated total delivery period is 7–12 business days.

These periods are estimates and exclude applicable non-business days.

Please review our Shipping Policy for further information.

Order Cancellations

Customers may contact us to request an order cancellation.

We will make reasonable efforts to assist before an order has entered processing, packing, or shipment.

Once the order has entered fulfillment or has been shipped, cancellation cannot be guaranteed.

If the order has already shipped, eligible products may be returned after delivery under our Return & Refund Policy.

Returns and Refunds

Cisest accepts eligible returns for both defective and non-defective products.

Eligible customers may request a return or exchange within 30 days from the date of delivery.

Ordinary returns must meet the applicable product condition and eligibility requirements.

Approved refunds for eligible returns are issued to the original payment method.

For non-defective returns, the customer is generally responsible for return shipping costs.

For confirmed defective, damaged, or incorrect items, Cisest will cover reasonable approved return shipping costs.

Cisest does not charge a restocking fee for approved eligible returns.

Restocking Fee: $0

Refund Processing Time

Once an eligible returned product has been received, inspected, and approved, Cisest will process the refund within 7 days.

Refunds are normally issued to the original payment method used at checkout.

After the refund has been submitted, the bank, card issuer, or payment provider may require additional time for the funds to appear in the customer's account.

Additional posting times are determined by the relevant financial institution or payment provider.

Refund Amount

Approved refunds generally include the amount actually paid for the eligible returned product, including applicable refundable taxes.

Original shipping charges and return shipping costs are generally non-refundable for ordinary non-defective returns.

Where a confirmed product defect, fulfillment error, or applicable legal requirement warrants reimbursement, eligible shipping charges will be handled accordingly.

Refunds for discounted products are calculated based on the actual amount paid after applicable discounts.

Duplicate or Incorrect Charges

If you believe you were charged incorrectly or charged more than once, please contact us.

Please provide:

• Your order number.

• Your full name.

• The email address associated with your order.

• The transaction date.

• A description of the billing issue.

Our Customer Support team will review the available transaction information and assist with an appropriate resolution.

Please do not send full payment card details by email.

Failed or Pending Payments

Occasionally, payments may appear as pending even when an order is not completed.

Pending authorizations may be released by the bank or payment provider according to its processing procedures.

If you believe your payment was processed but you did not receive an order confirmation, please contact us before attempting repeated payments.

We will assist with reviewing the available order and payment records.

Fraud Prevention

To protect customers and payment transactions, Cisest may review orders for potentially unauthorized or suspicious activity.

Additional verification may be requested when reasonably necessary.

Orders associated with confirmed unauthorized payments, fraudulent activity, or significant transaction irregularities may be canceled and refunded, subject to applicable payment rules and law.

Payment Disputes

If you have a question regarding a payment, billing issue, order, or refund, we encourage you to contact our Customer Support team for assistance.

We will make reasonable efforts to investigate and resolve payment-related concerns.

Customers retain any applicable rights to contact their bank, card issuer, payment provider, or relevant consumer protection authority.

Nothing in these Payment Terms limits lawful payment dispute rights.

Third-Party Payment Providers

Certain payment services offered during checkout are operated by independent payment providers.

These providers may have their own:

• Terms of service.

• Privacy policies.

• Authorization procedures.

• Security requirements.

• Refund procedures.

• Dispute processes.

Customers should review the terms applicable to their selected payment method.

Consumer Rights

Nothing in these Payment Terms is intended to exclude or restrict consumer rights that cannot legally be limited.

Where applicable law provides additional payment, refund, or consumer protection rights, those requirements will apply.

Contact Us

For questions about payment methods, billing, pending transactions, order charges, or approved refunds, please contact:

Cisest

Email: info@cisest.com

Phone: +1 (412) 833-5669

Business Address:

556 Harrogate Rd
Pittsburgh, PA 15241
United States

Website: https://www.cisest.com

Thank you for choosing Cisest. We are committed to transparent payment practices and reliable customer support.