Shipping policy

Thank you for shopping with Knowgeeks.

This Shipping Policy explains our order cutoff time, processing time, estimated transit time, shipping charges, tracking procedures, address requirements, delivery delays, and other information related to the shipment of your order.

Please carefully review your shipping address, email address, and telephone number before submitting an order.

Shipping Destinations

Knowgeeks ships to the countries, regions, and addresses currently supported during checkout.

The actual delivery area is determined by the country, region, state, province, and postal-code options available on the checkout page.

If a destination cannot be selected during checkout, or no shipping method appears after entering an address, we are currently unable to ship to that destination.

Certain products may not be available for delivery to specific addresses because of:

Product size or weight restrictions.
Carrier delivery restrictions.
Local laws or customs restrictions.
Post office box or military-address restrictions.
Remote-area or special-location restrictions.
Other logistical limitations.

Available shipping methods and applicable charges will be displayed before payment is completed.

Order Cutoff Time

Our daily order cutoff time is:

12:00 AM Eastern Time, New York time

The processing start date is determined by the time the order is submitted and our business-day schedule.

Orders submitted after the daily cutoff time may begin processing on the next business day.

Orders placed on weekends or public holidays will begin processing on the next available business day.

Order Processing Time

After payment has been successfully completed and the order has passed any necessary review, orders are normally processed within:

1–3 business days

Orders are processed:

Monday through Friday

Weekends and public holidays are not considered business days.

Order processing may include:

Payment confirmation.
Order security review.
Billing and shipping address verification.
Inventory confirmation.
Product inspection.
Order packing.
Transfer of the parcel to the shipping carrier.

Processing time does not include shipping transit time.

If payment authorization, address verification, or security review requires additional information, order processing may be delayed.

Estimated Transit Time

After the order has been processed and transferred to the carrier, the estimated transit time is:

6–9 business days

Carrier shipping days are:

Monday through Friday

Weekends and public holidays are not included in the estimated transit time.

Remote areas, special locations, post office boxes, military addresses, and international destinations may require additional delivery time.

Estimated Total Delivery Time

The estimated total delivery time includes both processing and transit time:

Processing time: 1–3 business days.
Transit time: 6–9 business days.
Estimated total delivery time: 7–12 business days.

The calculation is:

1–3 business days for processing + 6–9 business days for transit = 7–12 business days total

The estimated delivery period begins after payment has been successfully completed and the order has passed any necessary review.

All delivery timeframes are estimates and are not guaranteed delivery dates.

Business-Day Calculation

For the purposes of this policy, business days are:

Monday through Friday, excluding weekends and public holidays.

For example, if an order is submitted on Monday and processing begins that day, Tuesday may be counted as the first full processing business day.

Orders placed after the cutoff time, on weekends, or on public holidays will generally begin processing on the next business day.

Shipping Charges

Shipping charges are calculated and displayed during checkout based on the order and delivery address.

Factors that may affect shipping charges include:

Destination country or region.
Postal or ZIP code.
Number of products ordered.
Parcel weight and dimensions.
Selected shipping method.
Order value.
Applicable shipping promotions.

Customers can review the shipping charge and final order total before completing payment.

Unless an order qualifies for an advertised free-shipping promotion, the customer is responsible for the shipping charge displayed during checkout.

Knowgeeks may occasionally offer:

Free-shipping promotions.
Free shipping above a minimum order value.
Flat-rate shipping.
Shipping offers for selected regions.
Other limited-time delivery promotions.

All promotional requirements are determined by the information displayed on the website, cart, or checkout page.

Order Confirmation

After an order has been successfully submitted, we will normally send an order confirmation email to the address provided during checkout.

The order confirmation may include:

Order number.
Products purchased.
Product quantities.
Shipping address.
Billing information.
Selected shipping method.
Product subtotal.
Shipping charges.
Applicable taxes.
Final order total.

Receiving an order confirmation does not mean that the order has been shipped.

The order remains subject to payment confirmation, inventory verification, security review, and warehouse processing.

Payment and Address Verification

Before shipment, we may need to complete:

Payment authorization.
Billing-address verification.
Shipping-address verification.
Identity or security review.
Inventory confirmation.

If the payment provider, bank, or Knowgeeks requires additional information, we may contact the customer using the email address or telephone number associated with the order.

Failure to provide requested information within a reasonable period may result in processing delays or order cancellation.

Order Tracking

After an order has shipped, we will normally send a shipping confirmation email.

The shipping confirmation may include:

Tracking number.
Carrier name.
Tracking link.
Estimated delivery date, when available.

Tracking information may require 24–48 hours after shipment to display the first carrier scan or movement update.

If tracking does not update immediately, please allow additional time for the carrier to scan the parcel.

Estimated delivery dates displayed on the carrier’s website may change during transit.

Checking an Order’s Status

Customers can check their order status using the tracking link included in the shipping confirmation email.

If tracking has not updated for an extended period or the order has significantly exceeded the estimated delivery timeframe, please contact us and provide:

Customer name.
Order number.
Tracking number.
Complete delivery address.
Description of the issue.

We will provide reasonable assistance, but carrier investigation and processing times are outside the control of Knowgeeks.

Shipping Delays

We make reasonable efforts to process and ship orders within the stated timeframes. However, delays may occur because of:

Weekends or public holidays.
Major promotional events.
Unexpected increases in order volume.
Inventory re-verification.
Payment or security reviews.
Severe weather.
Natural disasters.
Flight or transportation disruptions.
Carrier operational issues.
Customs inspections or clearance delays.
Incorrect or incomplete addresses.
Remote-area delivery.
Other events outside our reasonable control.

A carrier delay does not necessarily mean that a parcel has been lost.

Promotional and Holiday Periods

During major promotions, peak shopping periods, or public holidays, order processing may require an additional 1–2 business days.

Carriers may also experience:

Collection delays.
Delayed tracking scans.
Transit delays.
Final-delivery delays.
Delayed tracking updates.

Customers who need an order for a holiday, birthday, trip, or event should place the order in advance.

Knowgeeks does not guarantee delivery before a customer’s personally requested date.

Shipping Address

Customers are responsible for ensuring that all shipping information is complete and accurate before submitting an order.

Shipping information may include:

Recipient’s full name.
Street address.
Apartment, suite, or room number.
City.
State, province, or region.
Postal or ZIP code.
Country.
Telephone number.
Email address.

Knowgeeks is not responsible for the following when caused by an incorrect, incomplete, or undeliverable address provided by the customer:

Delivery delays.
Failed delivery.
Returned parcels.
Additional shipping charges.
Incorrect delivery.
Lost parcels.

Address Changes

If you notice an error in your shipping address, contact us as soon as possible:

Phone: +1 408-858-2311
Email: info@knowgeeks.com

We will attempt to assist, but we cannot guarantee that every address-change request can be completed.

Once an order has entered processing, packing, or shipping, the address may no longer be changed.

Address changes requested after shipment are subject to carrier approval and may involve additional charges.

Post Office Boxes and Special Addresses

Delivery to post office boxes, APO/FPO military addresses, and other special addresses is subject to the shipping methods actually available during checkout.

These addresses may:

Be limited to certain carriers.
Be ineligible for expedited shipping.
Require additional delivery time.
Be unable to receive certain products.

If no shipping method appears after entering the address, the address is not currently supported.

Split Shipments

Orders containing multiple products may be divided into separate parcels because of inventory location, product size, or shipping arrangements.

For split shipments:

Each parcel may have a different tracking number.
Parcels may arrive on different dates.
Customers may receive multiple shipping confirmation emails.

Unless otherwise stated during checkout, split shipments do not normally result in additional shipping charges.

Out-of-Stock or Delayed Products

If a product becomes unavailable, delayed, or impossible to fulfill after an order is submitted, we may contact the customer using the contact information associated with the order.

Depending on the circumstances, we may:

Wait for inventory to become available.
Ship available products separately.
Offer an alternative product.
Cancel the unavailable product.
Refund the amount paid for the unavailable product.
Cancel and refund the entire order.

We will not substitute a materially different product without the customer’s approval.

Lost Parcels

If tracking has not updated for an extended period or the parcel has not arrived after the estimated delivery timeframe, please contact us.

We may ask the carrier to begin a shipment inquiry or lost-parcel investigation.

We may be unable to immediately approve a replacement or refund until the carrier has completed its investigation.

If the parcel is confirmed as lost in transit, Knowgeeks may provide an appropriate resolution based on inventory and the circumstances, including:

A replacement shipment.
An exchange.
Store credit.
A refund to the original payment method.
A refund of the applicable original standard shipping charge.

Parcels Marked as Delivered but Not Received

If tracking shows that the parcel has been delivered but you cannot locate it, please first:

Check the front door, mailbox, garage, and other secure delivery locations.
Ask household members or neighbors.
Contact reception staff, building management, or security personnel.
Verify the shipping address shown on the order.
Wait until the next business day.
Contact the carrier for delivery details or proof of delivery.

If the parcel still cannot be found, contact us with your order number and tracking number.

If the carrier confirms that the parcel was correctly delivered to the address provided with the order, any replacement or refund will depend on the investigation outcome and applicable law.

Refused or Undeliverable Parcels

A parcel may be refused, returned, or considered undeliverable because of:

An incorrect or incomplete address.
Refusal by the recipient.
Multiple failed delivery attempts.
Failure to collect the parcel.
Inability of the carrier to access the location.
Inability to identify the recipient.
Unpaid customs duties or import charges.
Other recipient-related circumstances.

If a parcel is returned because of a customer-related issue, the customer may be responsible for:

Original shipping charges.
Carrier return charges.
Reshipping charges.
Applicable duties or handling fees.

If the customer does not request reshipment, the eligible product value may be handled according to the Knowgeeks Return and Refund Policy. Original shipping costs and carrier return fees may be deducted from any eligible amount.

If the parcel is returned because of an address error made by Knowgeeks or another confirmed Knowgeeks error, we will cover reasonable reshipping costs.

Products Damaged During Shipping

If a parcel or product is damaged during transit, please contact us as soon as possible:

Email: info@knowgeeks.com

Please provide:

Order number.
Product name.
Description of the issue.
Photograph of the complete product.
Clear photographs of the damaged area.
Photographs of the outer packaging.
Photograph of the shipping label.

Please retain the product, outer packaging, and shipping materials until the issue has been resolved.

When shipping damage is confirmed, we may provide a replacement, exchange, store credit, or refund.

International Orders, Duties, and Taxes

When checkout permits delivery outside the United States, the destination country or region may impose:

Import duties.
Import taxes.
Value-added tax.
Customs-processing fees.
Clearance fees.
Carrier brokerage fees.
Other government charges.

Unless checkout clearly states that these charges are included, they are the responsibility of the recipient.

Knowgeeks cannot determine or control duties, import taxes, or clearance charges imposed by another country or region.

Customers should contact their local customs authority before ordering if they require information about possible charges.

If a parcel is returned because the customer refused to pay duties, taxes, or clearance fees, the related charges may be deducted from any eligible refund.

Order Changes and Cancellations

Because orders may enter processing shortly after submission, we cannot guarantee that every change or cancellation request can be completed.

Orders generally cannot be changed or canceled after they have entered processing, packing, or shipping.

If an order has already shipped, the customer must wait for delivery and request a return under the Knowgeeks Return and Refund Policy.

Delivery Time Disclaimer

The processing, transit, and total delivery timeframes stated in this policy are reasonable estimates.

Estimated delivery dates are not absolute guarantees.

Knowgeeks is not responsible for delivery delays caused by:

Carrier operational issues.
Extreme weather.
Natural disasters.
Government or customs inspections.
Public holidays.
Flight, port, or transportation disruptions.
Incorrect addresses provided by customers.
Failure by the recipient to collect the parcel.
Other events outside our reasonable control.

Nothing in this section limits consumer rights available under applicable law.

Contact Us

For questions about order processing, shipping charges, tracking, delivery delays, or parcel status, please contact Knowgeeks: