Shipping policy

Shipping Policy

Thank you for shopping with Cisest.

This Shipping Policy explains our order processing procedures, delivery destinations, shipping costs, estimated delivery times, tracking information, and how we handle shipping-related issues.

We are committed to providing clear shipping information so customers know what to expect before and after placing an order.

Shipping Destinations

Cisest primarily serves customers in the United States.

We ship to destinations supported by the shipping options available during checkout.

Delivery availability is determined by the shipping address, postal code, product availability, and carrier service coverage.

If a shipping destination is not supported at checkout, we may be unable to fulfill the order to that location.

International delivery may be available for selected destinations when supported at checkout.

Order Processing Time

Once an order has been placed and payment has been successfully confirmed, we normally process orders within:

1–3 Business Days

Processing includes:

  • Payment verification.

  • Order confirmation.

  • Product availability verification.

  • Product preparation and quality checks.

  • Packing and shipping arrangements.

  • Transferring the order to the shipping carrier.

Our regular processing days are Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays normally begin processing on the next available business day.

Processing time does not include shipping transit time.

Order Cutoff Time

Our standard daily order cutoff time is:

12:00 AM Eastern Time (ET)

Orders received after the applicable cutoff time, or on a non-business day, may begin processing on the next business day.

Estimated Shipping Transit Time

After an order has been processed and dispatched, the estimated shipping transit time is:

6–9 Business Days

Shipping transit time begins after the package has been transferred to the carrier.

Transit estimates may vary because of the destination, carrier operations, customs clearance when applicable, weather, and other circumstances affecting transportation.

Estimated Total Delivery Time

The estimated total delivery time includes both order processing and shipping transit.

  • Order Processing: 1–3 business days.

  • Shipping Transit: 6–9 business days.

  • Estimated Total Delivery: 7–12 business days.

All timeframes are estimates rather than guaranteed delivery dates.

Business days are Monday through Friday, excluding applicable public holidays.

Shipping Costs

Cisest currently advertises free shipping on eligible orders.

Eligible free-shipping offers and any restrictions will be displayed on our website or during checkout.

If shipping fees apply to a particular order, destination, or selected delivery service, the applicable charges will be clearly displayed before payment is completed.

Customers can review the shipping method, shipping charge, promotional discounts, and final order total during checkout.

No additional shipping fee will be charged without the customer's authorization.

Order Confirmation

After successfully placing an order, customers will normally receive an order confirmation email at the email address provided during checkout.

The confirmation may include:

  • Order number.

  • Purchased products.

  • Quantities.

  • Shipping address.

  • Order subtotal.

  • Applicable discounts.

  • Shipping charges, if any.

  • Taxes, when applicable.

  • Total payment amount.

An order confirmation confirms that the order was submitted but does not necessarily mean that it has already been shipped.

Shipping Confirmation and Tracking

Once an order has been shipped, we will normally send a shipping confirmation email with the available tracking details.

The email may include:

  • Order number.

  • Tracking number.

  • Shipping carrier or tracking provider.

  • Tracking link.

  • Estimated delivery information when available.

Customers can use the provided tracking information to check delivery progress.

Tracking information may take approximately 24–48 hours after shipment to show the first carrier update.

Some shipments may involve more than one logistics provider before final delivery.

If the tracking information has not updated for an extended period, please contact our Customer Support team.

Shipping Carriers

Cisest uses shipping and logistics providers appropriate for the delivery destination and available shipping services.

Some orders may be transported by an international or domestic logistics provider and transferred to a local delivery carrier for final delivery.

The tracking number and delivery information provided after shipment should be used to follow the order's progress.

Carrier availability depends on the destination and shipping arrangements.

Multiple Items and Split Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

This may occur because products have different preparation requirements, availability, or fulfillment arrangements.

If an order is shipped in multiple packages:

  • Packages may have different tracking numbers.

  • Packages may arrive on different dates.

  • Separate shipping notifications may be sent.

Customers will not be charged additional shipping fees solely because Cisest chooses to split an order after purchase.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping details during checkout.

Please verify:

  • Recipient's full name.

  • Street address.

  • Apartment or unit number, if applicable.

  • City.

  • State or region.

  • Postal or ZIP code.

  • Country.

  • Contact phone number.

  • Email address.

Incorrect or incomplete information may result in shipping delays, delivery failure, or returned packages.

Address Changes

If you discover an error in your delivery address after placing an order, please contact us as soon as possible.

Email: info@cisest.com

Phone: +1 (412) 833-5669

We will make reasonable efforts to assist with address corrections before shipment.

However, changes cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.

Shipping Delays

Although we make reasonable efforts to fulfill orders within the estimated delivery period, delays may occur due to circumstances such as:

  • Severe weather conditions.

  • Public holidays.

  • Carrier transportation disruptions.

  • High order volumes.

  • Unexpected inventory delays.

  • Customs inspections where applicable.

  • Incorrect shipping information.

  • Remote delivery destinations.

  • Other events outside our reasonable control.

If a significant delay affects your shipment, please contact Customer Support.

We will assist in reviewing the latest available tracking information and delivery status.

Lost or Missing Packages

If your package has not arrived within the estimated delivery period or tracking information stops updating for an extended time, please contact us.

Provide:

  • Your order number.

  • Full name.

  • Tracking number, if available.

  • Complete delivery address.

  • A brief description of the issue.

Our support team will assist with a shipping inquiry and review available delivery information.

If a shipment is confirmed lost in transit, Cisest will provide an appropriate resolution, which may include replacement or a refund, according to the circumstances and applicable law.

Packages Marked as Delivered

If tracking information indicates that your package was delivered but you cannot locate it, we recommend checking:

  • Your mailbox or front entrance.

  • Other designated delivery areas.

  • Building reception or management.

  • Household members or neighbors.

  • Delivery confirmation details provided by the carrier.

If you still cannot locate the package, please contact us.

We will assist in investigating the delivery status and determining an appropriate resolution.

Damaged or Incorrect Deliveries

If you receive an item that is damaged, defective, or incorrect, please contact Customer Support as soon as possible.

Please include:

  • Order number.

  • Product name.

  • Description of the problem.

  • Clear photographs of the product.

  • Photographs of the packaging or shipping label when applicable.

We will review your request and provide an appropriate resolution under our Return & Refund Policy.

For confirmed merchant errors or defective products, Cisest will cover reasonable approved return shipping costs when a return is necessary.

International Shipping and Customs

If international shipping is available to your destination, additional import duties, customs charges, or local taxes may apply.

Any such charges not included in the checkout total may be collected by the applicable customs authority or shipping provider.

Customers are responsible for applicable import charges unless the checkout page explicitly indicates that these charges are included.

Delivery times for international shipments may vary.

Order Cancellations

If you would like to cancel your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has entered processing, packing, or shipping, cancellation cannot be guaranteed.

For orders already shipped, customers may request an eligible return after delivery according to our Return & Refund Policy.

Returns and Refunds

Cisest accepts eligible returns and exchanges within 30 days from the date of delivery.

Eligible approved refunds are processed within 7 days after the returned item has been received, inspected, and approved.

For complete conditions, please review our Return & Refund Policy.

Contact Us

If you have any questions regarding shipping, order processing, tracking information, delivery delays, or an existing order, please contact us.

Cisest

Email: info@cisest.com

Phone: +1 (412) 833-5669

Business Address:

556 Harrogate Rd
Pittsburgh, PA 15241
United States

Website: https://www.cisest.com

Please note that our business address should not be used as a return mailing address unless specifically confirmed by Customer Support.

Thank you for choosing Cisest. We appreciate your trust and are committed to providing clear shipping information and reliable customer support.