FAQ

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)
To remove an item from your bag, simply click the remove link next to the item you wish to discard on your Cart page.
To view what is in your bag at any time, click the "bag" icon in the top right hand corner of your screen.
To purchase what you've selected click "checkout", then "secure checkout".
Once we have confirmed your order we will ship!

If you need to make any changes to your order, please call us at email info@cisest.com immediately after making your purchase. Once your order has been processed, we will be unable to modify the contents of your order. Changes in price (items going on sale and/or promotional codes) are not valid on previous orders. We will be unable to modify orders placed prior to price changes or promotions. Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.

Once your order has been placed, you will be emailed a shipping confirmation that includes the tracking number for your package. Please allow 24 business hours for the tracking number to activate.

If you have any issues with receiving your order, please contact us ASAP at info@cisest.com with your order number and a brief description of what’s going on so that our Lost Package Investigatory can help you out!

If you believe that you have received defective merchandise or that we shipped incorrect merchandise, please contact our Customer Service Team immediately at info@cisest.com with your order number and photos of what you received.

You will be notified via the email address associated with your order within 24 business hours of your return's arrival at our Online Division. It can take up to 5 business days to fully process your return and online credit.